Solutions Engineer Job Description

This template is designed to help you create a comprehensive job description for a Solutions Engineer position. It outlines the essential responsibilities, qualifications, and skills required for the role, aiming to attract candidates who are proficient in designing and implementing technological solutions and align with your organization’s technical and customer service goals.

A Solutions Engineer is responsible for working closely with sales teams and clients to design and engineer solutions that meet customer needs and expectations. They combine technical knowledge with sales skills to provide advice and support on a range of products and services.

Solutions Engineer Job Description Template

We are seeking a skilled Solutions Engineer to join our team. In this role, you will work closely with our sales and engineering teams to design and implement technology solutions that meet the specific needs of our customers. Your role will involve understanding customer requirements, designing technical solutions, presenting and explaining these solutions to customers, and ensuring successful deployment.

Solutions Engineer Responsibilities

• Collaborate with the sales team to understand customer requirements and provide sales support.
• Secure and renew orders and arrange delivery.
• Plan and modify products to meet customer needs.
• Help clients solve problems with installed equipment.
• Recommend improved materials or machinery to customers, showing how changes will lower costs or increase production.
• Help in researching and developing new products.
• Present technical and product information to clients.
• Liaise with other members of the sales team and other technical experts.
• Provide training and produce support material for the sales team.

Solutions Engineer Reports To

• Head of Engineering
• Sales Manager

Solutions Engineer Requirements

• Bachelor’s degree in Engineering, Computer Science, or related technical field.
• [X-Y years] of experience in a solutions engineering or pre-sales engineering role.
• Strong technical background with advanced problem-solving skills.
• Excellent presentation and communication skills.
• Ability to translate technical details into benefits for the user.
• Understanding of market dynamics and competitive landscape.
• Experience working with sales teams and directly with clients.
• Ability to travel as needed.